Shipping policy

Processing Time: Orders typically take 3–7 days to process before shipping.

Estimated Shipping Times:

• USA: 3–4 business days
• Europe: 6–8 business days
• Australia: 2–14 business days
• Japan: 4–8 business days
• International: 10–20 business days

Shipping Origin

We partner with a global on-demand order fulfillment company, allowing us to ship from various locations worldwide.

Customs Charges for International Orders

Please note, international orders may incur additional customs and tax fees. These fees are determined by your local customs office and are beyond our control. We advise checking with your local customs office for detailed information.

Missing Orders: Steps to Take

If your order hasn’t arrived within the expected timeframe:

1. Verify the delivery address in your shipping confirmation email.
2. Inquire at your local post office to see if they’re holding your package.
3. Check with your neighbors in case the courier delivered your package to them by mistake.

If these steps don’t resolve the issue, and the shipping address was correct, please contact us at hello@3rl.shop with your order number. If there was an error in your delivery address, we can arrange a replacement order, but please note that you will be responsible for the additional shipping costs.